Tips for Downloading Your Purchase Successfully

Please plan to use a desktop, laptop, or large tablet for your download and a reliable home or office internet connection for the process. Please do not attempt to download PDFs or MP3 files to smartphones.

Steps 8 and 9 in the TBI Media Shopping Guidelines describe the procedure for locating the link that will allow you to download your PDF or MP3 file purchase. It is essential to underscore that your downloading process must be completed within 24 hours of your purchase.

Various web browsers, computers, and operating systems open, save, and store downloaded materials differently.  Please familiarize yourself with the downloading process and unique location of your PDF and MP3 downloads on your computer before making a TBI Digital Media purchase.  If the process of downloading digital files is new to you, it may be helpful to enlist the assistance of a friend or colleague who is familiar with your equipment.  It will not be possible for TBI Media to interpret the unique download procedures and storage systems of your particular computer.

Please Note:  Occasionally, it may be challenging to complete a large file download, particularly if you are using a less reliable internet connection.  Because of the secure nature of our download file delivery system, some “download manager” programs may not make repeat connections to our website if your Internet connection is interrupted during the download process.  Let us know if you encounter a problem with this.  Do not hesitate to Contact Us with special requests or questions about our procedures.  We look forward to assisting you!