FAQ

Our shopping software has been designed to serve individual students and teachers who are most likely to be interested in purchasing a single copy of a text or monograph.  Our inventory is limited and we watch our supplies carefully to be sure that our items are available without interruption.  Bulk orders of our printed media are possible and are handled through email correspondence.  Please see the Large Domestic Orders section in the About Ordering page for further information on our procedures.

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All of the TBI  Digital Media items are available for customers globally through the use of our shopping software.  International orders of TBI Printed Media are handled through email correspondence.  The following summary provides important points for you to consider when ordering our texts and monographs from Canada, Europe or Australia.

International Orders

  • Shipping and handling charges for mailing packages to Europe, Australia and Canada can be quite expensive. Fortunately, considerable savings can be realized by submitting a single order for several items. Please click the International Shipping Guide to compare the costs of sending a single TBI Printed Media publication versus your costs when ordering as few as five items.
  • So that we may provide you with an accurate estimate of the costs associated with mailing a specific international order, please click here to send us your specific request. We will respond with a summary of your charges, further instructions for proceeding with your order and an estimated delivery schedule.
  • Your international financial transaction, including all matters related to the exchange of currencies, will be processed through PayPal. If you do not have a PayPal account, all major credit cards can also be used by their system.

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Sales tax will be charged on orders from the State of Arizona. The exact amount depends on the size of your order and is tabulated automatically by our shipping calculator. There is no United States tax on international purchases. However, international customers should be aware that some countries charge duties, taxes, VAT or tariffs on merchandise from the United States. These costs are your responsibility. Please contact the postal service in your country to find out if you will be charged any special fees to receive your package before ordering.

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All proceeds from the sale of TBI Media items are used to support the activities of TBI Media and the mission of the Thinking Body Institute. We publish our materials in small numbers and endeavor to provide them to customers for a reasonable price. This means our profit margin is quite limited. Therefore, we are unable to provide wholesale discounts to bookstores for resale.

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You can expect delivery of domestic purchases within a window of 2 to 7 days. Bulk purchases and international purchases may take longer. We will provide an estimate of the delivery date whenever we are contacted about a specific bulk order or international purchase.

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We are unable to accept personal checks, money orders or bank transfers from our customers. PayPal was selected as the means for processing your financial transactions because it is secure, recognized internationally and handles the exchange of currencies for a reasonable fee. Customers who do not have a PayPal account can make a payment to TBI Media with a charge card.

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Sometimes there are short delays in processing transactions through PayPal. These delays are related to their security practices and are more common when a person from another country uses our PayPal link. The situation is similar to a problem that one might encounter when attempting to use a credit card while traveling. The user may get a “try again later” or similarly worded message when attempting to complete the transaction. If you encounter this kind of delay, please give PayPal’s security apparatus a moment to check everything out and then attempt your payment again. PayPal is the best source for resolving any other problems that may occur when you are using their system. You can contact PayPal by calling 1-888-221-1161.

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Influences on the Work of Mabel Elsworth Todd is available as a printed publication or a digital PDF.  A PDF replicates the format of the printed copy of a book which allows you to see the diagrams, photos, illustrations and text exactly as they appear on paper. The limitation of this format is that it does not allow adjustments to the font or presentation in order to view the text on an ebook reader or other small electronic device. Thus, if you purchase this text in its PDF format, please plan to use a desktop, laptop or large tablet for your download.

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When you purchase a TBI Digital Media item, we will make 1 (one) download of that file available to you. When you complete the PayPal payment process and click the Return to Merchant button , you will be returned to TBI Media where links to each of your downloads will be shown on our “Thank You” page. We suggest that you be ready to use those links to download your files immediately. You have a 24-hour period from the time of purchase to obtain the file. If you encounter difficulties that prevent you from completing your download in a timely manner, please Contact Us so that we can provide you with another download opportunity.

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If you are using a less reliable internet connection, it may be difficult to complete a large file download. Occasionally, some “download manager” programs may not be able to make repeated connections to our website if the internet connection is lost during the download process. Please Contact Us if you encounter a problem with this.

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