Return and Refund Policy
Thank you for shopping at https://tbi-media.org. If you are not entirely satisfied with your purchase, we are here to help.
Occasionally, it may be difficult to complete a large file download, particularly if you are using a less reliable internet connection. Because of the secure nature of our download file delivery system, some “download manager” programs may not be able to make repeat connections to our website if the internet connection is lost during the download process. Please contact us to let us know if you encounter a problem with this.
If we are unable to assist you successfully, a refund will be issued through PayPal. If you purchased an item using your personal PayPal account, your refund will appear in your Account Activity the same day we issue the refund. If you used a credit card, the refund will be credited to your account within 30 days.
If you receive your order and find an item to be missing, incorrect or damaged, your first step is to contact us. Please describe your concern about the order so that we may address and resolve the problem as quickly as possible for you. We will respond to you immediately using the email address provided on the Contact Us form.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused.
Your returned item must include the original packaging and receipt.
We recommend you return your item using an insured and traceable method. We are not responsible for packages lost or damaged during the return transit.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
Once we receive your item, we will inspect it and immediately notify you regarding the status of your refund using the email address you supplied on the Contact Us form.
Ordinarily, we will use PayPal procedures to issue refunds. If you purchased an item using your personal PayPal account, your refund will appear in your Account Activity the same day we issue the refund. If you used a credit card, the refund will be credited to your account within 30 days.
If your return is shipped after the time frame indicated above or without the original packaging and receipt, we regret that we cannot issue a refund.
If you have any questions regarding this policy or the procedures for returning your item, please contact us.